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PRESENT ADDRESS:
Arabian Industrial Gases Co. (AIGCO)
P.O. Box 17229, Dubai Investments Park
Jebel Ali, Dubai, U.A.E.
Phone: (*)
Fax: (*)
Mobile:(*)
Email: eching@gulfcryo.com ;
winedching@yahoo.com
PERMANENT ADDRESS:
Block 10, Lot 5, Phase 4-E
Golden City Subd., Sta. Rosa,
Laguna, Philippines 4026
Phone: (***)
PROFESSIONAL OBJECTIVE:
To obtain a challenging career position wherein valuable qualifications, knowledge and experience will earn opportunities for professional growth and advancement that can be acquired in your prestigious company.
OFFICE/HR & PERSONNEL ADMINISTRATION, MARKETING, SALES, LOGISTICS, ADVERTISING AND AIRLINES PROFESSIONAL
PROFILE:
KEYWORD QUALIFICATIONS: (back to the TOP)
-Personnel Management
-International Marketing Research
-Government Relation
-Quotations and Proposals
-Special Management Studies
-Newly Hired Orientations
-General Office Keeping
-Advertising & Personality Development
-Manpower Requirements & Recruitments
-Passengers Handling
-Logistics, Marketing and Sales
-In-flight Sales and Services
-Customer Service and Reservations
-Airport Services & Customer Relations
-Crew and Manpower Supervision
-Commercial Group Professional
-Global First Aid Practitioner(USA license)
-QMS/ISO Internal Auditor(American & European Standards)
PROFESSIONAL EXPERIENCE:
ARABIAN INDUSTRIAL GASES CO. – Dubai Investments Park, Jebel Ali, Dubai, U.A.E.
April 01, 2003 to present
Position of: Sales & Marketing Administrator/Customer Support Executive
Functionally reports to Segment Marketing Managers and administratively to Commercial Manager. Accountable for supporting the efforts of the company in achieving growth and profitability objectives by providing a high level of customer service and internal administrative supports. Also accountable for the administrative and control roles involving effective use of company’s physical and capital assets and performs key administrative functions including but not limited to following-up and monitoring of the commercial process work flow (order entry, order satisfaction, customer satisfaction, supplier satisfaction specifically. Daily problem resolution inre: customer order processing including communication and coordination within the commercial function and with customer. Assuring that invoices are rendered to customers in a timely and accurate manner, following up on payment of customer invoices; coordinates with sales and accounting to negotiate acceptable payment terms for delinquent or problem accounts. Coordinating the handling and professional completion of tenders and requests for proposal. This key activity includes coordinating with production and distribution departments to assure that production capacity and distribution packages are available. Establishment and maintenance of customer databases to track pricing, volume usage, competitive activity. Effectively communicates with customers to accomplish problem resolution in deliveries, invoicing, payment, etc. Assists with the company’s mass marketing efforts through email campaigns, internet and intranet, website design and improvement, direct mail, telephone and other media; establishes data bases and monitors information input, use and dissemination. Establishment and publishing of commercial department information in the company newsletter. Performs telesales and telemarketing functions focusing on sales efforts to smaller AIGCO customers and prospects. Takes initiative and functions well in a fast-paced position with a high level of communication with people at many levels of the AIGCO and customer.
RED SEA HOUSING SERVICES COMPANY LTD. – Jebel Ali Free Zone, Dubai, U.A.E.
September 2001 to November 2002
Positions of: Marketing Specialist / Contracts Proposal Assistant / Shipping & Logistics Coordinator / Office Services Manager
Assist with Deputy General Manager and Contracts Manager for quotation and contract proposal requirements and introduced the products to international market. Issued and kept records of work order for outside jobs and renovation of existing projects.
Prepared packing list, shipping reports and other related shipping documents for export of prefabricated buildings to Sudan, Afghanistan, Libya, Oman, Kuwait, Qatar and some part of Middle East, CIS (Russia) and Africa. Performed administrative functions such as processing of employees’ important documents. Coordinated office services all over the plant and main office. Prepared report such as: conclusions and recommendations for solution of administrative problems. Created and maintained a simple and highly workable file system. Prepared routine office correspondence utilizing computer and appropriate software.
PHILIPPINE AIRLINES (PAL) – NAIA Terminal 2, Paranaque City, Philippines
July 1997 to September 2001
Positions of: Customer Service Representative / Advertising Officer / Cabin Crew / Pilot Trainee
Facilitated weekly international flights to U.S.A., Asia, Middle East and domestic flights respectively. In-charged of training new employees for passenger handling, reservations and booking. In-charged of firming flight’s load - booked passengers from time to time, gave full information regarding flight details. Made Post Flight Survey (PFS) to obtain passenger’s load on previously assigned flights. Called out and sent advance messages to passengers and travel agencies to check if definite to the flight; when the flight was cancelled; when there was any change in flight schedules. Monitored ticket options from time to time and cancelled bookings when expired. Coordinated with all Philippine Airlines’ on-line stations regarding connecting flights of the passengers and all aspects of passenger handling. Also worked as Pilot Trainee on international and domestic destinations. Handled communications and transmitting of informations to the main tower to the cockpit while on board and announce the status of the flights on different destinations. Reporting directly to the aviation captain and first officer.
RED SEA HOUSING SERVICES COMPANY LTD. – Jeddah/Al-Khobar/Jubail, Saudi Arabia
October 1991 to June 1997
Positions of: Administrative Assistant / Contracts Proposal Assistant / Office & Administration Manager
In-charged for processing of employees’ important documents, e.g. passports, residential visas, travel letters. Composed and prepared routine office correspondence utilizing computer and appropriate software. Purchased office supplies. Created and maintained a simple and highly workable file system. Typed quotations and contracts proposal requirements from Deputy General Manager, Contracts Manager and Managing Director. Maintained records of administrative manuals, employees’ leave ledgers and maintenance report of vehicles from time to time. Handled high-pressure phone calls and hotel arrangements. Generated various reports, correspondence and graphic requirements using IBM compatible personal computer.
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CONSTRUCTORS AGGREGATES & PRODUCTS CORP.– Manila, Philippines
May 1989 to September 1991
Positions of: Administrative Assistant / Payroll Clerk
Prepared daily outgoing office correspondence utilizing computer and appropriate software. Maintained 201 files of personnel, newly hired orientation and bank transactions. Made payrolls for more than seven hundred (700) personnel of four (4) branches nationwide and issued paychecks. Generated plant operations, production and sales reports from time to time.
EDUCATIONAL ATTAINMENT:
COLLEGE/UNIVERSITY
Union College - Laguna / Colegio de San Juan de Letran - Manila, Philippines
1985 – 1989
Degree in Bachelor of Arts
Major in Communication Arts
POST GRADUATE
Colegio de San Juan de Letran – Manila, Philippines
1997 – 2001
Master of Business Administration (MBA)
TRAININGS & SEMINARS:
-Web Designing (HTML Writing)
-Accounting for Non-Accountants
-Documentary Credit (Letters of Credit)
-Effective Business Writing
-Basic Airlines Reservation and Ticketing
-Salesmanship and Marketing
-Safety and Survival (First Aid)
-Management and Business Psychology
-PhotoStyler and Graphic Arts Presentation
-Advertising and Broadcasting
-Visio Technical, Internet
-Windows 2000, Microsoft Office Professional
(Word, Excel, Power Point, Outlook, Publisher)
-Oracle Advanced
PERSONAL DATA:
Citizenship: Filipino
Height: 5’ 10”
Sex: Male
Weight: 170 lbs.
Civil Status: Single
Age: 31 years old
Religion: Christian
Date of Birth: August 23, 1972
Place of Birth: Magdalena, Laguna, Philippines
Passport No.: TT 0460592
Date Issue: August 07, 2006
Expiry: August 07, 2011
Visa Status: Residence/Working
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